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Bookings and Cancellations: Bookings can be made on-line, over the telephone, via Fax, Email, or Post. Once the course confirmation and joining instructions email has been sent, your booking is firm and confirmed and subject to these terms and conditions. Cancellations must be received in writing by email, fax or post. Payment: For companies or organisations booking delegates – full payment must be received 7 days prior to start date of course. Payment can be made by cheque, credit/debit card or BACS. Delegates booking themselves as individuals are required to make payment at the time of booking by debit/credit card. All published course fees are exclusive of VAT. Certificates: We reserve the right not to issue certificates where an invoice remains unpaid. The initial issue of a certificate is included within the course fee. Requests for copy certificates must be made in writing and are subject to an administration fee of £7.50 +VAT each for non-Ofqual accredited courses and £12.50 + VAT each for Ofqual accredited courses. . Transfers and Cancellations – Open Courses: In the event a candidate is transferred to another course or cancelled altogether, an administration fee of 25% of the full course fee will be incurred, unless the course start date is within 10 working days, in which case the full course fee will apply. Transfers and Cancellations – On-site Courses: An on-site course date may be transferred or cancelled altogether. If transferred, an admin fee of 25% of the course fee will be incurred, unless the transfer is made less than 5 working days of the course date, in which case the full course fee will apply. In the case of full cancellation, a fee of 25% of the course fee will apply, unless the course start date is within 10 working days of the cancellation, in which case the full course fee will apply. Course Timings & Attendance: Delegates must adhere to timings as stipulated on the course joining instructions. Failure to attend any part of the course will result in the delegate’s removal from the final examination (where applicable). Fitness to Attend: Delegates placed on any course must be free from any ailment, condition or injury that will affect their ability to participate during the practical aspects of the course and in the case of First Aid Courses, be fit and have the right attributes of a First Aider and be able to give First Aid in an emergency situation. Delegates on a Refresher or Re Qualification course must be in possession of a valid First Aid at Work certificate. All delegates must have a fluent enough level of spoken and written English in order to be able to understand the teaching and undertake written examinations. Companies or Organisations Booking Onsite Training – Training Space Requirements: The room being used for the training MUST be large enough (40 square metres) to accommodate all delegates attending the course, typically 10 to 12 people, with sufficient room for groups of students to practice practical aspects that involve kneeling or lying on the floor. Space will also need to be available for learners to complete their written questionnaires. Please note: Trainers have the right to refuse to carry out training where the training space is either too small or not suitable. No refunds will be available where a trainer has to refuse to carry out the training as above. Force Majeure: Safety First Aid Training cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing has to be amended/cancelled/re-scheduled for whatever reason, Safety First Aid Training will make every reasonable effort to make alternative arrangements. Failure to Show: Any delegate failing to attend without notice will still reflect a bona-fide booking and the full fee will remain payable for the course not attended. A further course fee will be payable if a re-booking is made. Right of Admission: Safety First Aid Training reserves the right to refuse admission to any delegate exhibiting unruly or anti-social behaviour to either its staff or other delegates. Any such incident will result in the immediate removal of the offending party. Course Bookings/Reservations: All bookings/reservations are subject to the above standard terms and conditions. Course Dates: All course dates are provisional and subject to change. Complaints procedure: If you are dissatisfied or have concerns with any areas of the course, we would like to hear from you. To make your complaint please email us at training@safetyfirstaid.co.uk or alternatively by post to the address at the bottom of our terms and conditions. Please allow 14 days for us to investigate any concerns you may have.